Privacy policy

Last updated: 22.11.2025

Kuschelknoten (“we”, “us”, “our”) operates this online store and website, providing you with access to our handmade products, content, and services (the “Services”). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit or make a purchase from our store, or when you communicate with us in any way.

By using our Services, you confirm that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We collect personal information that identifies, relates to, or can reasonably be linked to you. This may include:

  • Contact Information
    Name, billing address, shipping address, email address, phone number.
  • Order & Payment Information
    Payment method, card details (processed securely by Shopify or the payment provider), transaction amounts, order history, returns, exchanges.
  • Account Information (if you create an account)
    Username, password, settings, preferences.
  • Communication Data
    Messages you send to us, customer service inquiries, email exchanges.
  • Device & Usage Information
    IP address, browser type, device type, cookies, browsing behavior, pages viewed, items added to cart.
  • Automatically Collected Data (via Shopify & cookies)
    Certain data is collected automatically through Shopify, analytics tools, and cookies to improve site performance and functionality.

We do not collect sensitive personal data unless required for customer service purposes.

2. How We Collect Personal Information

We may collect your data through:

  • Direct interactions
    When you place an order, contact us, fill out forms, or create an account.
  • Automatically
    Through cookies, analytics tools, and Shopify’s built-in tracking systems.
  • Service providers
    Such as Shopify, payment processors, and shipping providers.
  • Marketing partners
    If you sign up for newsletters or follow us on social media.

3. How We Use Your Personal Information

We use your personal information to:

Provide and improve the Services

  • Process payments
  • Fulfill and ship orders
  • Create invoices, emails, and delivery confirmations
  • Manage returns, refunds, and exchanges
  • Remember your preferences

Communicate with you

  • Send order updates
  • Respond to your questions
  • Provide customer support

Marketing (with your consent)

  • Send newsletters or promotions
  • Show personalized product recommendations
    You may unsubscribe at any time.

Security and fraud prevention

  • Verify your identity
  • Monitor for fraudulent behavior
  • Protect our store and customers

Legal compliance

  • Meet Swiss and EU legal obligations
  • Respond to lawful requests from authorities

4. How We Share Personal Information

We may share your information with:

Shopify

Our store is hosted on Shopify, which processes your personal data to provide secure checkout, payment handling, analytics, and more.
Learn more: https://www.shopify.com/legal/privacy

Service Providers

For example:

  • Payment processors (Shopify Payments, PayPal, etc.)
  • Shipping carriers (Swiss Post)
  • IT support
  • Cloud storage providers

Marketing & Analytics Tools

If you consent to cookies, certain data may be shared for analytics or marketing purposes.

Legal Requirements

We may share information to comply with Swiss or EU law or lawful government requests.

Business Transfers

In the case of reorganization, sale, or merger, your data may be transferred as permitted by law.

5. Cookies & Tracking Technologies

We use cookies to:

  • Keep your cart active
  • Improve website performance
  • Provide analytics
  • Personalize your experience

You can adjust cookie preferences through your browser or the cookie banner.

6. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect data from minors under the age of majority.
If you believe your child has provided personal information, please contact us so we can delete it.

7. Security of Your Information

We take reasonable technical and organizational measures to protect your information.
However, no system is perfectly secure.
Please avoid sending sensitive information through unencrypted channels (e.g., email).

8. Retention of Personal Information

We keep personal information only for as long as necessary to:

  • Complete orders
  • Provide services
  • Meet legal, tax, or accounting requirements
  • Resolve disputes
  • Maintain business records

Retention periods vary based on the type of information.

9. Your Rights

Depending on your location (EU/EEA/UK/Switzerland), you may have rights including:

  • Right to access your data
  • Right to correct inaccurate data
  • Right to delete your data
  • Right to restrict processing
  • Right to object to processing
  • Right to data portability
  • Right to withdraw consent for marketing

To exercise these rights, contact us at info@kuschelknoten.ch.

We may need to verify your identity before processing your request.

10. International Data Transfers

Because Shopify and many of our partners operate internationally, your data may be transferred to countries outside Switzerland or the EU.
We rely on standard contractual clauses or legally approved safeguards to protect your information.

11. Complaints

If you believe your privacy rights have been violated, you may contact:

  • Us directly
  • Your local data protection authority
  • The Swiss Federal Data Protection and Information Commissioner (FDPIC)
  • The EU/EEA supervisory authority (if applicable)

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Updated versions will be posted on our website with the “Last updated” date.
Your continued use of the Services after updates means you accept the revised Policy.

13. Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact:

Kuschelknoten
Romanshornerstrasse 104b
9322 Egnach
Switzerland
info@kuschelknoten.ch