Terms of service

Last updated: 23.11.2025

Overview

Welcome to Kuschelknoten! The terms “we”, “us” and “our” refer to, Romanshornerstrasse 104b, 9322 Egnach, Switzerland. Kuschelknoten operates this online store, including all information, content, features, tools, products and services available through it (the “Services”). Our store is hosted by Shopify Inc., which enables us to provide these Services to you. These Terms of Service (“Terms”) apply to all visitors, customers, and users of the Services. By accessing or using our Services, including browsing our website or purchasing products, you agree to these Terms and to our Privacy Policy. If you do not agree, please refrain from using our Services.

1. Access and Account

By using our Services, you confirm that you are at least the age of majority in your place of residence, or that you have provided consent for a minor under your responsibility to use our Services. To complete purchases, you may be asked to provide accurate and complete information such as your name, address, and payment details. You are responsible for ensuring your information is correct and up to date. If you create or use an account, you are responsible for its confidentiality and for all activity under that account.

2. Our Products

We aim to display our products as accurately as possible. However, actual colors and textures may vary depending on your device’s display settings. Handmade items may naturally vary in size, appearance, and finish. All product descriptions, prices, and availability may change at any time without notice. We reserve the right to limit product quantities or discontinue items as needed.

3. Orders

Placing an order constitutes an offer to purchase. We may accept or decline an order at our discretion. An order is considered accepted only when payment is processed and a confirmation email is sent to you. Please check your order carefully before submitting, as changes may not be possible once confirmed. All purchases are subject to our Shipping & Returns Policy. You confirm that purchases are for personal use and not for resale or commercial distribution.

4. Prices and Billing

Prices may change without notice. The price displayed at checkout is the final price of the product but does not include shipping fees, customs duties, or import taxes. You agree to provide complete and accurate billing and payment information and confirm that you are authorized to use the payment method provided.

5. Shipping and Delivery

All orders are shipped through Swiss Post domestically and internationally. Delivery times are estimates and cannot be guaranteed. Once an order is handed to the carrier, risk of loss passes to you. We are not responsible for delays caused by postal services, customs, or circumstances beyond our control. For full details, please refer to our Shipping & Returns Policy.

6. Intellectual Property

All content on our website—including text, images, graphics, designs, logos, and product descriptions—is owned by Kuschelknoten or our licensors and is protected by Swiss and international intellectual property laws. You may not copy, reproduce, distribute, modify, or create derivative works from any content without our written permission. All trademarks and product names on the Services are the property of their respective owners.

7. Optional Tools

We may provide access to third-party tools that we do not monitor or control. These tools are provided “as is” without warranties. Your use of third-party tools is entirely at your own discretion and risk.

8. Third-Party Links

Our Services may include links to third-party websites. We do not control or endorse these websites and are not responsible for their content, accuracy, or privacy practices. Your use of third-party sites is at your own risk. Please review their terms and policies before engaging in any transaction.

9. Relationship with Shopify

Kuschelknoten is powered by Shopify, which enables us to provide the Services. However, all purchases and interactions are made between you and Kuschelknoten Shopify is not responsible for any issues arising from your orders or use of the Services. You expressly release Shopify from any claims related to transactions with Kuschelknoten.

10. Privacy Policy

Your use of the Services is governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Because Shopify hosts our store, certain information is also processed by Shopify in accordance with their privacy policy. By using our Services, you acknowledge that you have read these policies.

11. Feedback

If you submit any feedback, ideas, reviews, or suggestions (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free license to use and share that Feedback for any purpose. You confirm that you own the rights to the Feedback you submit and that it does not infringe on the rights of others.

12. Errors or Inaccuracies

Occasionally, our website may contain errors or omissions in product descriptions, pricing, availability, or shipping details. We reserve the right to correct such errors and update information at any time without notice, including after an order has been submitted.

13. Prohibited Uses

You may not use the Services for unlawful, harmful, or disruptive purposes. This includes, but is not limited to, violating intellectual property rights, attempting to interfere with security features, harassing others, uploading malware, or engaging in fraudulent activities. We reserve the right to restrict use of the Services for behavior that violates these Terms.

14. Service Availability

Kuschelknoten is a small handmade shop. While we aim to keep our website and Services available at all times, occasional updates or maintenance may occur. If we need to modify or pause parts of the website, we will do so in a way that minimizes disruption. This does not affect any orders you have already placed.

15. Disclaimer of Warranties

The Services and all products are provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free operation. You use the Services at your own risk. Some jurisdictions do not allow the exclusion of implied warranties, so certain limitations may not apply to you.

16. Limitation of Liability

To the fullest extent permitted by Swiss law, we are not liable for any indirect, incidental, or consequential damages arising out of your use of the Services or products purchased through the store. This includes, but is not limited to, lost profits, lost data, or delays.

17. Indemnification

You agree to indemnify and hold harmless Kuschelknoten, Shopify, and our respective partners and service providers from any claims arising from your breach of these Terms or misuse of the Services.

18. Severability

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions remain valid and enforceable.

19. Entire Agreement

These Terms, together with our policies, form the full agreement between you and us and replace any prior agreements or communications.

20. Assignment

You may not assign your rights under these Terms. We may assign or transfer our rights without restriction.

21. Governing Law

These Terms are governed by the laws of Switzerland. Any disputes will be handled by the competent courts of the canton where Kuschelknoten is headquartered (Thurgau).

22. Changes to Terms

We may update these Terms at any time by posting the new version on our website. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

23. Contact Information

If you have questions about these Terms, you can reach us at:
Kuschelknoten
Romanshornerstrasse 104b
9322 Egnach
Switzerland
📧 info@kuschelknoten.ch
📞 +41 76 583 36 60