Shipping policy
At Kuschelknoten, every order is prepared with love and care from our small studio in Switzerland. Here’s how your handmade companions travel to their new homes.
Processing Times
Because each piece is crafted with care:
- Ready-made items: Ship within 1–3 business days.
- Custom or made-to-order pieces: Usually 5–10 business days.
Orders containing both ready-made and custom items ship together once everything is complete. You’ll receive a shipping confirmation once your parcel leaves the studio.
Shipping With Swiss Post
All orders — Switzerland and International — are shipped safely with Swiss Post.
Shipping Within Switzerland
- Delivery time: 1–3 business days
- Tracking included
- Costs shown at checkout
International Shipping
We ship worldwide with Swiss Post International.
- Delivery time: typically 5–14 business days
- Tracking included where available
- Customs/import fees are the buyer’s responsibility
Shipping Costs
Shipping rates are calculated automatically at checkout. We always pack your order safely.
Local Pickup (By Email or Phone Only)
Local pickup in Egnach TG is available with prior arrangement.
Please contact us to schedule a pickup time:
info@kuschelknoten.ch
+41 76 583 36 60
Pickups are not selectable through checkout — they are arranged personally.
Returns & Refunds
Because of the handmade nature of our products, we kindly ask you to review the return rules below:
✔ Ready-made items (unused)
May be returned within 14 days in original condition. Not opened, not used.
Return shipping costs are the buyer’s responsibility.
❌ Custom or personalized items
Cannot be returned or refunded, as they are created especially for you.
❌ Diaper cakes
Cannot be returned or refunded.
They are custom-assembled, delicate, and not resellable once opened.
Thank you for understanding — this helps us maintain the quality and care of a small handmade business.
If Something Arrives Damaged
If something is wrong with your order, please reach out within 48 hours so we can help.
Photos + order number help us assist you faster.
Wrong Address
If you entered the wrong address, contact us immediately.
If the parcel has already shipped, we cannot guarantee redirection, but we’ll do our best to help.
Lost or Delayed Packages
Once handed over to Swiss Post, transit times are out of our control — but we’re always here to support you with tracking or inquiries.
Thank You for Supporting Handmade
Every order means so much to us.
Thank you for choosing slow-made, soft, heartfelt creations from Kuschelknoten.